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#American express centurion lounge sfo hours verification
#American express centurion lounge sfo hours professional

Employment eligibility to work with American Express in the U.S.

Previous customer facing experience within a travel agency, lounge a plus.

Car and hotel travel services computer reservations experience.

Understanding of American Express Card Products & Benefits, Membership Rewards and Concierge or lifestyle servicing / offerings.

Hours of operation: 5:00am - 11:00pm PT Monday - Sunday (7 days/week).

Ability to work flexible shifts including nights and weekends is essential.

Adapt to an ever changing environment and being resilient.

Must be resourceful and capable of using the Internet effectively to research.

#American express centurion lounge sfo hours professional

Ability to remain cool under pressure and effectively multi-task while maintaining professional rapport with customers is essential.

The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received.

Exceptional communication skills, delighting the customer with every single interaction.

Exhibits the upmost professionalism and maintains a positive attitude in all interactions.

Passion for serving customers with proactive solutions.

Minimum of 1 year recent experience selling domestic and international air required.

Desired profileĪ successful candidate will possess the following qualifications:

#American express centurion lounge sfo hours verification

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty ultimately making loyal enthusiast out of the customer.Employing the Relationship Care® philosophy in meeting customers' needs and expectations.Being accountable and taking ownership of the customer's experience from beginning to end.Delivering extraordinary everyday moments to our customers by booking travel, with a key focus in domestic and international air, car and hotel travel arrangements as well as, fulfilling concierge or lifestyle servicing requests.Member Service Professionals are responsible for: Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. Our MSPs are highly skilled and motivated, providing travel and concierge or lifestyle services to American Express Card Members.

A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. They will have the ability to excite our customers and deliver on the brand promise.

MSPs will be the face of American Express to our customers, acting as ambassadors of the brand.

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the San Francisco International Airport.